At Urban Goddess, you can easily and securely pay via iDeal, Mr. Cash/Bancontact, PayPal, Applepay, bank transfer, or Mastercard/Visa credit cards.
After we have received your order and payment, you will receive a confirmation of your purchase with an order number.
It is possible that this email ends up in your spam folder, so if you haven’t received anything from us, please check there.
As a rule, all orders for the Netherlands placed before 23:30 are shipped the same day. Typically, you’ll receive your order the next day.
Urban Goddess strives to keep its inventory up-to-date. However, in rare cases, a product listed as “available” on the site
may actually be out of stock or in production. In such cases, we will notify you as soon as possible about the product’s status
and offer alternatives or a refund for the amount paid.
Urban Goddess ships via reliable and recognized shipping services with a track & trace code.
Shipping costs are a significant part of our cost structure, and carriers must be paid for their services.
We charge a fixed shipping fee of €2.95 for orders with delivery addresses in the Netherlands, regardless of the order size.
A reduced shipping contribution is also required for other countries.
Not satisfied with your purchase and returning everything? Then you’ll get these shipping costs refunded.
For more information about the return process, click here.
| Country | Order Value €0 – €50 | Order Value €50 – €250 | Order Value €250 > |
|---|---|---|---|
| Netherlands | €2.95 | €2.95 | €2.95 |
| Belgium, Germany | €3.95 | €3.95 | €3.95 |
| Europe – Tier 1* | €5.50 | €5.50 | €5.50 |
| Europe – Tier 2* | €10 | €10 | €7 |
| Europe – Tier 3* | €13 | €13 | €10 |
| UK, Norway, Switzerland* | €12.50 | €12.50 | €9.50 |
| USA and the rest | €19.50 | €19.50 | €16.50 |
*1: Austria, Denmark, France, Poland, Spain (excluding islands), Czech Republic, Luxembourg.
*2: Monaco, Slovenia, Slovakia, Spain (islands), Ireland, Croatia.
*3: Bulgaria, Estonia, Finland, Greece, Hungary, Lithuania, Latvia, Portugal, Romania, Sweden.
*4: Please note that VAT and duties may apply when importing into your country. Check your local customs regulations.
**actual shipping costs might differ slightly based on the VAT rate of your country
If your destination country is not listed, the shipping cost will be shown at checkout.
Feel free to contact our customer service for further assistance.
Do you live on an island? Select your island from the country list to ensure the correct shipping costs are applied.
Addresses that are not correctly filled out cannot be processed. We aim to handle orders consciously.
Every shipment impacts the environment. If you’re unsure about a purchase, size, or have other product-related questions,
we’re happy to help you make the best choice and minimize unnecessary shipping back and forth.
If you need advice or have questions about our yoga clothing, feel free to contact us.
We will do our best to answer your questions as thoroughly as possible.
It’s best to reach us by email at hello@urban-goddess.com or by phone at 020-261 9180.
We aim to respond to all emails within 24 hours.
Please note that our response may land in your spam folder.
You can prevent this by adding our email address to your address book.
Important: Discount codes from Urban Goddess are only valid on the Urban Goddess website and not at Urban Goddess retailers (both online and offline).
